A reorganization of HM Revenue & Customs suggests that the department is thinking “more broadly in taxpayer terms,” a leading tax expert said, as a review commissioned by the Labour Party noted “considerable public dissatisfaction” with the quality of service at HMRC and called for the publication of large companies’ tax returns.
“As HMRC develops its digital services, it is a positive step to see it prioritizing changes to the customer-facing team,” Paul Aplin, vice president of the Institute of Chartered Accountants in England and Wales, said in a statement. “At a time when Brexit has created new challenges for businesses and growth is key to economic recovery, it is vital [that] businesses and their advisers can get simple actions done effectively and efficiently by HMRC.”
HMRC will reorganize the directorates in its four existing lines of business into three new groups, beginning October 1, it announced at a stakeholder conference September 5.
Read more: My news story for Tax Notes 9 September (paywall) published by Tax Analysts.