HMRC resources are the key to better customer service, panellists say

The UK government should stop cutting staff at HM Revenue & Customs and consider extending the cooperative compliance model to small and medium-size businesses, according to leading tax experts.

HMRC was not represented at the second meeting of the All-Party Parliamentary Group (APPG) on Responsible Tax to consider trust in HMRC, held at the House of Commons on December 7 and chaired by Margaret Hodge, Labour member of Parliament and former chair of the Commons Public Accounts Committee (PAC).

A few doors away, HMRC Chief Executive and Permanent Secretary Jon Thompson was defending before the PAC the tax agency’s use of “customer relationship managers” to work with high-net-worth taxpayers. Thompson will address a third APPG meeting in private, Hodge said.

Read more: My news story at Tax Analysts, 8 December (paywall).