HMRC may change ‘customer relationship manager’ job title

HM Revenue & Customs will consider changing the job title of its customer relationship managers dealing with the tax affairs of wealthy individuals, after the House of Commons Public Accounts Committee suggested a change to “something that better describes what [CRMs] do, and does not suggest an overly close and inappropriate service to the wealthy.”

The change will be considered as part of a wider review of compliance by wealthy individuals, HMRC said in a Treasury minute published on March 28 , setting out the government’s responses to recent PAC reports.

HMRC’s strategy for dealing with taxpayers with wealth of more than £20 million suggests that they get help with their tax affairs that is “not available to other taxpayers,” the PAC said in January. But HMRC said its high-net-worth unit offered “absolutely no special treatment for the wealthy.” Read more:

My news story for Tax Analysts, March 29 (paywall)

Treasury minutes, March 28