Thoughts on “a quick Google” of tax and consumer protection law

When Joe Lycett told the BBC’s You and Yours about his new consumer TV show last month, he mentioned that, following recent correspondence with local councils about car parking fines, he now knows a little bit about the Consumer Protection from Unfair Trading Regulations 2008. He went on to recommend that listeners dealing with an issue “just have a quick Google of that”.

I don’t have any such issue just now but I did Google the regulations and the government’s online version is here. There is a warning – not prominent enough, but it’s there – that “this is the original version (as it was originally made)”.

The regulations are currently available at legislation.gov.uk only in their original, 2008 format. Go to the “more resources” page and you can bring up a list of 37 changes that are not yet reflected in the government’s published version. Not very consumer-friendly, is it. Continue reading